Terms and conditions

1. Legal Status

1.1 License Number

The casino operates under the license number 8048/JAZ.

1.2 Issuing Authority

The issuing authority for this license is the Curaçao Gaming Control Board.

1.3 Jurisdiction

The casino is governed by the laws of Curaçao.

1.4 Allowed to Operate in the United Kingdom

The casino is fully compliant and accessible for UK players, with support for GBP transactions.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, follow these steps:

1. Visit the casino homepage.
2. Click 'Register' in the top corner.
3. Enter your email, password, currency (GBP), and country (UK).
4. Confirm your email via the link sent to your inbox.

2.2 Is KYC/ID Verification Required

KYC/ID verification is required. Users must submit ID documents for security purposes before any withdrawals can be processed.

2.3 Time to Activate Account

Accounts are activated instantly after email confirmation. Full access will be granted within 24-48 hours post-KYC verification.

2.4 Terms of Registrations

The minimum age for registration is 18 years. Only one account is permitted per user. There are no restrictions for players from the UK.

3. Games and Software Providers

3.1 Top Games

The casino offers a variety of popular games, including Book of Ra Deluxe, Sweet Bonanza, Aviator (crash), Gates of Olympus, and Buffalo King.

3.2 Software Providers

The casino features games from reputable software providers such as Pragmatic Play, Evolution, NetEnt, Ezugi, 1x2gaming, among others, totaling over 30 studios.

3.3 Total Game Count

The casino hosts over 10,000 games.

3.4 Game Categories

Available game categories include Slots, Live Casino, Table Games, Crash Games, Jackpots, and Instant Win games.

4. Bonuses and Promotions

4.1 Welcome Bonus

New players are entitled to a welcome bonus of 350% up to £3,000, plus 300 Free Spins valued at £0.10 each on Book of Ra.

4.2 Welcome Offers Specific to United Kingdom

The welcome package is specifically designed for GBP transactions, matching 350% up to £3,000 and providing 300 Free Spins.

4.3 Process of Activation for Welcome Bonus

To activate the welcome bonus, users must opt-in during their first deposit of a minimum of £20. No promo code is needed.

4.4 Wagering Requirements

Wagering requirements are set at 40x on the bonus and deposit combined, with 30x on Free Spins winnings. The maximum bet allowed is £5.

4.5 Time Limits

Players have 72 hours to claim the welcome bonus and 30 days to fulfill the wagering requirements.

4.6 Recurring Promotions

The casino offers weekly reload bonuses of up to £1,000 and network tournaments with prizes totaling £150,000.

4.7 Cashback Offers

VIP players can access weekly cashback offers of up to 12%.

4.8 Reload Bonuses

Reload bonuses may be available ranging from 50-100% up to £5,000 for high rollers, requiring a promo code HIGHROLLER.

4.9 Free Spins Bonuses

Players can receive 200 Free Spins using code GURUY on selected slots.

4.10 General Bonus Terms and Conditions

Bonuses are non-sticky. Slots contribute 100% towards wagering, while table games contribute 10%. The maximum cashout limit is 10x the bonus amount.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The casino’s VIP tiers include Novice, Flame, Middle, Master, Expert, Legend, and Supernova, offering cashback ranging from 2-12%, weekly bonuses of 50-150%, and birthday gifts.

5.2 How to Qualify

Players earn 1 point for every £5 wagered, with automatic progression based on accumulated points.

5.3 Loyalty Program Description

The loyalty program consists of a tiered VIP club with increasingly valuable rewards and a point-to-bonus exchange rate of 50:1 at the top tier.

5.4 Loyalty Program Rules

Points will reset monthly, and some rewards may require manual requests. The program is available to all active UK players.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Deposit methods include Visa/MasterCard (£20-£5,000, instant, no fees), Skrill/Neteller (£10-£10,000, instant, no fees), and cryptocurrencies (BTC/ETH/USDT £50-£20,000, instant, no fees).

6.2 Withdrawal Methods

Withdrawal options include Bank Transfer (£100-£10,000, processing time of 3-5 days, no fees), Crypto (£50-£10,000, instant, no fees), and Skrill (£20-£5,000, 24-hour processing, no fees).

7. Key Terms and Conditions

7.1 Bonus Terms

Bonus wagering requires 40x playthrough, with a maximum bet of £5. Game-specific restrictions may apply.

7.2 Deposit Limits

Players can set daily deposit limits ranging from £10 to £10,000 using responsible gambling tools.

7.3 Withdrawal Limits

The maximum withdrawal limit is £10,000 daily and £50,000 monthly.

7.4 Account Restrictions

Only one account is allowed per user. Accounts may be marked as dormant after 12 months of inactivity.

8. Mobile and Technical Features

8.1 App Availability

The casino provides native apps for both iOS and Android devices. The Android APK size is 45MB, and the iOS app can be downloaded from the App Store.

8.2 Mobile Browser Optimization

The mobile platform is fully responsive and offers light and dark mode options.

8.3 User Experience and Speed on Mobile

Mobile users will benefit from intuitive navigation and Face ID login, with load times typically under 2 seconds.

8.4 Process of Registration on Mobile

The registration process on mobile is the same as on desktop: tap 'Register,' fill out the form, and confirm your email.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The casino employs SSL 256-bit encryption provided by Cloudflare, along with DDoS protection.

9.2 RNG & Game Fairness

The RNG is audited by iTech Labs, ensuring fairness in gameplay, including for crash games which are provably fair.

9.3 Customer Support

Customer support is available 24/7 via live chat (response time under 1 minute) and email (response time within 24 hours). Phone support is not offered.

9.4 Support Availability

Support is available 24/7 in English, German, and French.

10. Responsible Gambling Features

10.1 Tools

The casino provides various responsible gambling tools, including deposit and loss limits, session reminders, and options for temporary or permanent self-exclusion.

10.2 Links to Support Organizations

Resources are available through organizations such as GamCare and BeGambleAware for users seeking assistance.